Having implemented Voice over Internet Protocol (VoIP) for increased efficiency and cost savings, the next step for many businesses is to explore the power of AI-powered VoIP. This advanced technology leverages artificial intelligence (AI) to further enhance the user experience and optimize telecommunications operations. AI-powered call analysis AI-powered customer experience analysis offers valuable insights into […]
Tag: VoIP
If you’re looking to upgrade your communication solution without burning a hole in your pocket, switching to Voice over Internet Protocol (VoIP) systems may be a wise decision. But, as with any business investment, you need to truly understand the costs involved in making this shift. In this blog, we’ll break down the costs of […]
Voice over Internet Protocol (VoIP) is among the most important tools for remote or hybrid work. Nowadays, companies can choose between VoIP softphones and headphones. This article will discuss what you need to know about these two VoIP options. VoIP softphones VoIP softphones are software programs that enable you to make and receive calls on […]
Voice over Internet Protocol (VoIP) provides organizations with many advantages, including improved call quality, better scalability and mobility, and lower costs. However, VoIP is also vulnerable to unique threats such as telephony denial-of-service (TDoS) attacks, which can have devastating consequences for any business. By recognizing and understanding TDoS attacks, you can better safeguard your VoIP […]
Top 6 VoIP trends for 2024
VoIP has delivered incredible changes, not just to the telecommunications industry but to the business landscape in general. By combining flexible features with cost-effective communication solutions, VoIP is quickly replacing traditional phone lines in the workplace. Thanks to advances in AI integration and cloud computing, as well as new ways of applying the technology, 2024 […]
The holiday season brings with it an unavoidable challenge: the substantial increase in phone traffic that has the potential to overpower even the most extensive VoIP (Voice over Internet Protocol) systems. To prevent your system and employees from being swamped by the influx of customer calls, it becomes essential to optimize your VoIP system meticulously. […]
Voice over Internet Protocol (VoIP) phone systems have become vital for business operations, so any downtime can have a significant impact on your organization. It’s therefore crucial to reduce the risk of VoIP system failure. Here are seven ways you can do so. Choose a reliable VoIP service provider Not all VoIP service providers offer […]
The decision to adopt Voice over Internet Protocol (VoIP) systems is a transformative step for any business, enhancing communication, collaboration, and efficiency. However, the choice between cloud-based and on-premises VoIP solutions can be daunting, as each option comes with its unique advantages and challenges. Whether you prioritize cost savings, control, or ease of management, understanding […]
Voice over Internet Protocol (VoIP) phishing, a technique that involves manipulating VoIP technology to trick users into giving up sensitive information, has become a favored tool in every cybercriminal’s arsenal. But why is this so? Let’s take a look at the reasons scammers choose this nefarious activity over other schemes. By unraveling why VoIP attacks […]
With so many online communication tools available, choosing the right one for your business can be daunting. But two platforms stand out in terms of functionality and ease of use: Microsoft Teams and Google Meet. So, which platform is right for you? Call features Microsoft Teams’ paid version supports up to 300 participants per meeting, […]